Call Center Agent

Job Summary

JOB DESCRIPTION

The Call Center Agent is responsible for providing customer support by handling inbound and/or outbound telephone calls related to products and services. This role involves answering customer questions, resolving complaints, and troubleshooting issues while ensuring a positive and professional customer experience. Call Center Agents are expected to communicate clearly, listen actively, and provide accurate and timely responses in a high-volume call center environment.

Work Location

235 N. McPherson Church Rd, Fayetteville, NC 28303

Essential Duties And Responsibilities

• Handle inbound and/or outbound customer calls in a high-volume call center environment
• Listen to customers to identify the reason for the call and determine appropriate solutions
• Respond to customer inquiries and complaints accurately and efficiently
• Explain available solutions and provide clear, professional guidance
• De-escalate difficult or upset callers while maintaining professionalism
• Confirm and clarify information to ensure customer understanding and resolution
• Document customer interactions as required
• Follow all company policies, procedures, and quality standards
  
  

Minimum Qualifications

• Must be at least 18 years of age
• High School Diploma or GED equivalent required
• Typing speed of at least 25 gross words per minute
• Strong verbal communication and interpersonal skills
• Demonstrated customer service skills
• Ability to work flexible schedules, including evenings and weekends during hours of operation
  
  

Preferred Qualifications

• Previous experience in a customer service or call center environment
  
  

Compensation

• Hourly rate: $12.50/Full-time