Call Center Agent

Call Center Agent – Healthcare (5+ Years Experience)

• Handle inbound/outbound patient calls professionally
• Schedule, reschedule, and manage appointments
• Address patient inquiries (services, billing, insurance)
• Maintain accurate records in EMR
• Coordinate with clinical and admin teams
• Handle complaints and escalate when required
• Follow up with patients (reminders, feedback)
• Ensure confidentiality and regulatory compliance
• Support basic insurance and approval queries
• Meet KPIs of the clinic and maintain high patient service standards

Work Location: In person