Call Center Agent

Job Overview
We are seeking a dedicated Call Center Representative to join our team. Handle multiple fast paced phone calls smoothly. Available to work at either our Dearborn or Detroit location .

Responsibilities
- Handle inbound and outbound customer calls professionally
- Determine eligibility
- Resolve customer inquiries and complaints
- Perform data entry tasks and route messages accurately
- Utilize computer systems to track customer interactions

-Reply to all emails and handle text messages
- Maintain customer satisfaction through effective problem-solving

Experience
- Previous work in a medical office is a plus with knowledge of EPIC
- Proficiency in using office equipment and computerized systems
- Fluency in Spanish or other languages is a plus
- Strong phone etiquette and active listening skills
- Ability to multitask in a fast-paced environment
- Able to handle and answer phones non-stop

- Experience with medical records when needed

Join our team as a Call Center Representative and embark on a rewarding career helping customers with their inquiries and concerns.

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Dearborn, MI 48124 (Preferred)

Ability to Relocate:

• Dearborn, MI 48124: Relocate before starting work (Required)

Work Location: In person