Call Center Agent

We are looking for energetic, confident, and customer-focused Call Center Agents to join our team. The ideal candidates should possess excellent communication skills, a professional attitude, and the ability to handle customer inquiries efficiently while delivering outstanding service.

Location: Bahria Town Karachi

Requirements:

• Intermediate / Bachelor’s degree preferred
• Previous call center or customer service experience will be an advantage
• Excellent verbal communication and interpersonal skills
• Strong listening, problem-solving, and customer handling abilities
• Basic computer knowledge and familiarity with CRM/software systems
• Ability to work in rotational shifts and under pressure
• Good English and Urdu communication skills

Key Responsibilities:

• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries, complaints, and service requests effectively
• Provide accurate information regarding products, services, and company policies
• Maintain customer records and update information in the system
• Achieve assigned performance and customer satisfaction targets
• Escalate complex issues to the relevant departments when required
• Ensure high-quality customer service and positive customer experience

Pay: Rs45,000.00 - Rs50,000.00 per month

Work Location: In person