Call Center Agent

Date: 17 May 2026

Location:
KW

Company:
Alghanim Industries

Long Description Job Summary
Receive and process inbound calls by creating a service orders, leads, customer complaint using SAP CRM, Conduct outbound calls whenever required to promote Engineering products.
Job Responsibilities

• IC agent must know how to handle & communicate with the all type of customers with the same level.
• IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.
• IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.
• Capability & ability to deliver knowledge on both products and services which will help to serve the customer and process customer’s calls
• IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.
• Maintain correct customer’s information ( data entry)
• Process inbound calls: being able to classify the incoming calls and select proper process as per the following:

o Maintenance Calls: create service orders or check for the order status

o Complaint call: create customer complaint using CRM

o Enquiry call: provide information to the customer about our products and create lead using proper lead type.

• Conduct outbound calls to promote Eng. group products.

Candidate Requirements
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
Education