Call Center Agent – Arabic Bilingual

Position Summary

We are looking for a professional and customer-focused Arabic Bilingual Call Center Agent to handle inbound and outbound customer interactions efficiently. The ideal candidate should possess excellent communication skills in both Arabic and English, demonstrate strong problem-solving abilities, and maintain a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently
• Respond to customer inquiries via phone, email, or chat in Arabic and English
• Provide accurate information regarding products, services, and company policies
• Resolve customer complaints and escalate complex issues when necessary
• Maintain accurate records of customer interactions in the system
• Follow up with customers to ensure issue resolution and satisfaction
• Meet individual and team performance targets and KPIs
• Maintain confidentiality of customer information
• Coordinate with internal departments to resolve customer concerns
• Adhere to company policies, procedures, and quality standards

Required Qualifications

• High school diploma or bachelor’s degree preferred
• Proven experience in a call center or customer service role is an advantage
• Fluent in both Arabic and English (spoken and written)
• Excellent communication and interpersonal skills
• Strong listening and problem-solving abilities
• Ability to handle pressure and manage difficult customers professionally
• Basic computer literacy and familiarity with CRM systems
• Ability to work flexible shifts if required

Preferred Skills

• Experience in customer support or telesales
• Strong multitasking and time management skills
• Positive attitude and customer-oriented mindset
• Ability to work effectively within a team environment

Working Conditions

• Office-based environment
• Rotational shifts may apply
• Standard working hours as per company policy

Pay: QAR4,000.00 - QAR4,500.00 per month

Application Question(s):

• Would you be able to join immediately?
• What's your current salary?
• What's your salary expectations?

Work Location: In person