Call Center Agent - Arabic Speaker

• Job Title – Call Center Agent
• Type - Long Term
• Work Location - Dubai
• Salary - Up to 5000 AED

Job Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and service requests efficiently.
• Provide accurate information about products, services, and processes.
• Maintain high levels of customer satisfaction and service quality.
• Update customer records and document interactions in the system.
• Follow company policies, compliance, and call quality standards.
• Escalate complex issues to the concerned department when required.

Requirements:

• Previous experience in Customer Service or Call Center role preferred.
• Strong communication and interpersonal skills.
• Ability to handle customers professionally under pressure.
• Good computer knowledge and typing skills.
• Banking experience is an added advantage.