Call Center Agent - Arabic Speaking

Job description:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies
• Microsoft Office Skills

Requirements:

• Fluent in Arabic (spoken and written) – Essential
• Good command of English – Preferred or required depending on business needs
• Previous experience in a call center or customer service role is an advantage
• Excellent communication and interpersonal skills
• Patience, empathy and ability to handle pressure
• Basic computer and typing skills
• Ability to work in shifts, including weekends and holidays, if required

Job Type: Full-time

Pay: QAR5,000.00 - QAR7,000.00 per month

Application Question(s):

• Are you ready to join immediately with N O C?

Experience:

• Call Center Agent: 2 years (Required)

Language:

• Arabic (Required)