Call Center Agent -Female

KLINIK Medical Center, a leader healthcare provider in Kuwait, is actively seeking for an experienced Female Call Center Agent to join our customer service team.

• Manage inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Presentable, Female Arabic speaker, visa 18 transferrable actually resident in Kuwait.

Good system usage skills. Familiarity with medical terminology. MS Office (Word, Excel, Outlook). Expertise in written and spoken English and Arabic.

KLINIK Medical Center offers a competitive salary and benefits package, including:

* Professional development opportunities.

* A dynamic and supportive work environment.

If you have a good looking and experienced Female Call Center Agent seeking a challenging and rewarding opportunity to make a real difference in the lives of patients, we encourage you to apply. Please submit your resume and cover letter to: w.dridi@klinik.com.kw.

Join KLINIK Medical Center and be a part of a team dedicated to providing exceptional care and transforming the healthcare experience in Kuwait.

Job Type: Full-time

Pay: KD300.000 - KD450.000 per month