IELTS Invigilator & Reception Officer (Arabic/English Speaking)

Key Responsibilities:

1. Candidate Check-in and Verification

• Greeting Candidates: Welcome candidates upon arrival for their IELTS Speaking Test (General or UKVI) in a warm and professional manner.
• Check-in Process: Verify the identity of each candidate by checking their identification documents in compliance with IELTS requirements. This includes taking biometrics (photograph, fingerprint scan, and signature) and verifying the passport details. Guide candidates through the check-in process to ensure a smooth flow to the designated testing area.

2. Biometrics and Documentation

• Take the necessary biometrics for each candidate (photo, finger scan, and signature) to verify their identity.
• Ensure that all necessary documents are submitted and verified before allowing candidates to proceed with the exam.
• Maintain accurate records of all sign-in and sign-out procedures for both candidates ensuring that this information is up-to-date and properly stored.

3. Exam Administration & Supervision

• Actively invigilate IELTS written and speaking tests.
• Follow IELTS guidelines, policies, and testing procedures strictly.
• Assist customers before, during, and after the test, providing high-level customer service.
• Closely follow and enforce testing procedures and regulations in accordance with IELTS standards.
• Update candidates’ TRF details on BX.
• Set up labs/venues for IELTS examinations.
• Follow IELTS communication procedures, guidelines, and policies.

4. Compliance & Reporting

• Maintain strict compliance with IDP and IELTS policies, guidelines, and procedures.
• Report any irregularities, candidate issues, or material discrepancies to the Test Centre Administrator or Manager.
• Maintain full accountability for the collection, secure custody, and handover of IELTS examination materials and equipment, including laptops, mobile phones, examination packs, and all related test materials.

5. Speaking Test Examiner Administration

• Ensure that Speaking Examiners sign in and sign out as per the required procedures.
• Collect the necessary materials for the Speaking Test (e.g., examiner packs, Speaking Evaluation Records (SER), voice recorders, stopwatches from the IELTS administration office and return them promptly after the test. Ensure all items are stored securely.

6. Handling Reschedules, Late Arrivals, and Test Changes

• Make phone calls to inform candidates of test time changes.
• Assist candidates with any delays or issues regarding late arrivals, ensuring compliance with test policies while maintaining a calm environment.

7. Customer Service

• Provide excellent customer service to candidates, responding to inquiries about test procedures, schedules, or other general concerns.
• Contact candidates who have unpaid fees and assist with payment arrangements or address any issues regarding their registration.

8. Professional Appearance and Demeanor

• Adhere to company dress code and maintain a well-dressed, polished, and neat appearance at all times.
• Interact with candidates and staff in a courteous and professional manner.
• Maintain a positive and approachable demeanor to create a welcoming atmosphere.
• Contribute to a smooth and efficient testing experience by ensuring a professional and comfortable environment.

9. Support Duties:

• Assist the test center by managing biometric collection and documentation for the Listening, Reading, and Writing (LRW) sections.
• Actively participate in IDP/IELTS roadshows and exhibitions, representing the organization, engaging with potential candidates, and performing assigned duties.
• Perform any other tasks or responsibilities as assigned by the management team.

Key Skills and Qualifications:

• High school diploma or equivalent.
• Bilingual in English and Arabic (must be able to speak, read, and write both languages).
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Strong organizational skills with the ability to multitask and manage time effectively.
• Exceptional attention to detail to ensure the accurate completion of all check-in processes.
• Excellent communication and interpersonal skills, with the ability to interact with candidates and examiners in a calm, professional, and friendly manner.
• Ability to handle sensitive information with confidentiality and discretion.
• Previous experience in customer service or administrative roles is preferred.

Performance Measures

• Improved program efficiencies through individual performance.
• Achievement of operational SLA & delivery of goals to IDP / IELTS standards.
• Completion of daily and weekly tasks / statistics within specified timelines.
• Successful training of new joiner within own dept. and refresher / updated program changes.
• Feedback received directly from clients and through customer surveys.
• Adherence to Oracle Agency policies.
• Ability to handle and resolve complaints without escalation.
• Demonstrated flexibility and contributions to creating a team environment.
• Appraisals will be conducted in collaboration with the line manager to ensure alignment with individual goals.

Pay: KD325.000 - KD350.000 per month

Work Location: In person