Receptionist

Who are we?

We are the market leader in commercial real estate services and investments, offering our clients across Africa and the Middle East an integrated range of high-quality real estate services, including facilities management, advisory and transaction services, and project management.

We primarily support corporate clients who procure services on a contractual basis throughout the Middle East and Africa, and even globally, depending on their portfolio.

Why choose us?

Imagine more than just the future of work — with CBRE Excellerate, you can help shape it. Within our leading international group, you will discover a culture that encourages entrepreneurship, where your outstanding work is not only valued but also celebrated. Collaborate with talented people, benefit from exceptional resources, and thrive both professionally and personally throughout your career journey.

About the Role

The Receptionist is responsible to manage the reception as the first point of contact for the office and provide business operations, administrative support to the FM team’s goal to deliver the FM services as per agreement. Assist Staff/Guests needs, and requirements related to facilities and other services being provided as part of the scope. Supports the FM team to successfully deliver the FM services at the site as per agreement.

Key Responsibilities

• Ensure the Reception is covered without fail during working hours
• Provide Superior Customer Service in all areas & aspects and actively assist to ensure compliance of the Reception SLA’s.
• Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.
• Maintain the record of all files and documents and monitor and maintain office supplies inventory.
• Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid.

Requirements

• High school diploma or general education degree (GED) and a minimum of two years of related experience and/or training.
• Proficient computer skills, Knowledgeable in SAP, FMP, Lenel System
• Experience in FM corporate environment.
• Customer service skills.
• Administration skills.
• Ability to work well under pressure.