Call Center Agent (Female – Experienced)

Job Title: Call Center Agent (Female – Experienced)

Employer: Azal Medical Center
Location: UAE
Employment Type: Full-time
Salary: AED 3,000

Job Description:
Azal Medical Center is looking for an experienced female Call Center Agent to join our team. The candidate will be responsible for handling patient calls, booking appointments, and promoting medical services in a professional and ethical manner.

Requirements:

• Female candidate only
• Proven experience as a Call Center Agent (experience in a medical center is preferred)
• Valid UAE residence visa (mandatory)
• Bachelor’s degree or equivalent
• Good communication skills in Arabic (English is an advantage)
• Good computer skills and ability to use appointment/CRM systems
• Professional attitude and patient-focused approach

Responsibilities:

• Answer incoming calls and make outgoing calls for Azal Medical Center
• Speak to patients politely, clearly, and professionally
• Provide accurate information about doctors and medical services
• Book, reschedule, and confirm patient appointments
• Follow up with patients regarding appointments and services
• Promote medical services, offers, and health packages professionally
• Encourage patients to visit the medical center
• Update patient details and appointment records in the system
• Handle patient inquiries or complaints calmly and respectfully
• Follow the medical center’s policies and instructions

How to Apply:
Please send your CV to: [info@azalmc.ae / 0545241464]

Job Type: Full-time

Pay: From AED2,500.00 per month