Call Center Agent (Healthcare Sector)

Job Summary:

Clinica Sabah Group is seeking a professional and customer-focused Call Center Agent who is fluent in Arabic and English and has prior experience in the UAE healthcare sector. The ideal candidate will play a key role in enhancing patient experience and ensuring smooth communication.

Key Responsibilities:

• Handle inbound and outbound calls in a professional manner.
• Schedule, reschedule, and confirm patient appointments.
• Respond to patient inquiries and provide accurate information about services.
• Follow up with patients to ensure satisfaction and continuity of care.
• Maintain and update patient records using CRM systems.
• Handle complaints and resolve issues efficiently.
• Coordinate with medical and administrative teams.
• Ensure confidentiality of patient information at all times.

Requirements:

• Fluency in Arabic and English (spoken and written) is mandatory.
• Minimum 1+ year experience in a call center role within UAE clinics or hospitals.
• Hands-on experience with CRM systems.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage high call volumes.
• Strong organizational and time management skills.

Benefits:

• Competitive salary package.
• Professional work environment.
• Career growth opportunities.

نوع الوظيفة: دوام كامل

الراتب المدفوع: AED٢٬٥٠٠٫٠٠ لكل شهر

التعليم:

• دبلوم (مطلوب)

الخبرة:

• Healthcare Sector: سنة واحدة (مطلوب)

اللغة:

• Fluency in Arabic and English (مطلوب)

موقع العمل: بشكل شخصي