Call Center Agent Jobs in Dubai Bin Yaber Group

Call Center Agent Jobs in Dubai Overview

Call Center Agent - What's The Gig? Alright, here's the scoop: we're on the hunt for go-getters to join our customer service squad in Dubai. If you've handled inbound calls and know how to keep customers happy, keep reading.

Responsibilities

• Be the first line of defense, handling calls from curious, angry, and confused customers.
• Fix problems, answer questions, and provide a voice customers want to hear on the other end.
• Stay calm and professional even when customers are upset.
• Listen carefully, explain things clearly, and resolve complaints to prevent escalation.
• Escalate complex issues to the appropriate colleagues when needed.
• Maintain accurate digital call records, log interactions, and follow the script.
• Meet daily KPIs as part of standard performance expectations.
• Collaborate with supervisors and teammates; participate in training to build skills over time.

Qualifications / What You'll Need

• Ability to listen effectively and communicate clearly.
• Willingness to follow processes and scripts; comfort with digital documentation.
• Team-oriented mindset and openness to feedback.
• Ability to handle pressure and adapt to varied customer situations.

Bonus Points

• Currently in Dubai and able to start ASAP.
• Presence in Dubai and readiness to hustle increases likelihood of contact.

How to Apply

Send your CV to with the subject line "Call Center Agent." Note: only shortlisted candidates will be contacted.

About Us

Bin Yaber Group is a significant player in the UAE with a diverse range of activities. They focus on excellence and customer happiness, aiming to improve for everyone on the team-an attitude of mutual success rather than a cold corporate vibe.