Call Center Agent - Native Arabic Speaker

We are looking for a skilled and customer-focused Call Center Agent to manage inbound and outbound calls efficiently. The ideal candidate will handle customer inquiries, resolve complaints, and provide information about our products and services, ensuring a positive customer experience at all times.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly.
• Make outbound calls to follow up with customers, if necessary.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints professionally and escalate complex issues when needed.
• Document all call information according to standard operating procedures.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Achieve daily/weekly/monthly call targets and KPIs.
• Stay up to date with product knowledge and company updates.

Requirements:

• Proven experience as a call center agent or in a similar customer service role.
• Excellent communication and active listening skills.
• Ability to work in a fast-paced environment and handle high call volumes.
• Problem-solving skills and attention to detail.
• Basic computer skills (MS Office, CRM systems).
• Flexibility to work in shifts, including weekends or holidays if required.
• High school diploma or equivalent (Bachelor’s degree is a plus).

Job Types: Full-time, Permanent

Pay: AED3,000.00 per month

Language:

• Arabic (Preferred)