Call Center Agent - Retail

We are looking for Call Center agent for our retail division.

salary : 3000 QR Full package

Arabic Male candidate

Key responsibilities

• Customer service: Answer inbound calls to provide information, address questions, and handle complaints and issues related to retail products and services.
• Order and payment processing: Take orders, process payments, and handle returns or exchanges.
• Troubleshooting: Provide technical or service support and troubleshoot problems customers are experiencing with their orders or products.
• Sales: Some positions may require making outbound calls to sell products or services to new or existing customers.
• Data entry and documentation: Record customer information and call details accurately in a customer relationship management (CRM) system.
• Escalation: Escalate complex issues to the appropriate department or management when necessary.
• Follow-up: Follow up with customers to ensure their issues have been fully resolved.

Job Type: Full-time

Pay: QAR3,000.00 - QAR3,100.00 per month