Call Center Agent (US)

About Brandix Soft (Pvt.) Ltd.
Brandix Soft is a premier digital solutions provider, specializing in cutting-edge SEO, digital marketing, and web development services for businesses in the US market. We are growing our dynamic team at our Lahore office and seeking motivated professionals for night-shift operations.

Position Overview
We are hiring articulate and results-driven US Call Center Agents to manage outbound communications with our US-based clientele. The ideal candidate will be dedicated to delivering exceptional customer service, resolving inquiries efficiently, and identifying opportunities to add value through our service offerings.

Key Responsibilities

• Execute a target of 200+ outbound calls daily to engage with US clients.
• Deliver expert support and information on our SEO, Digital Marketing, PPC, and web development services.
• Proactively identify and qualify 3-5 weekly upselling opportunities for service enhancements.
• Educate clients on service performance and recommend beneficial upgrades.

Qualifications & Requirements

• Education: Minimum Matric / O-Level; a Bachelor’s degree is preferred.
• Technical Skills: Proficiency in Google Workspace or Microsoft Office. A basic understanding of SEO and digital marketing concepts is advantageous.
• Soft Skills:
• Excellent verbal communication skills in English.
• Strong active listening, problem-solving, and multitasking abilities.
• Professional phone etiquette and high emotional intelligence.
• A goal-oriented mindset with the ability to perform in a fast-paced environment.
• Availability: Must be available for the night shift (6:00 PM – 3:00 AM, Monday to Friday) and work from our office in Lahore.

We Offer

• A competitive base salary.
• Uncapped performance-based commissions and bonuses.
• Comprehensive training in digital marketing and advanced communication techniques.
• A modern, well-equipped office in Gulberg's prime business district.
• Valuable international exposure through direct client interaction.
• A collaborative and supportive team culture.

Application Process
Interested candidates are invited to apply on Indeed with an updated resume.

Applications may also be submitted to:

• Email: hrsales@brandixsoft.com
• WhatsApp: +92 325 5599973

Please note: Only shortlisted candidates will be contacted.

Job Types: Full-time, Fresher

Pay: Rs35,000.00 - Rs75,000.00 per month

Application Question(s):

• Do you've atleast 1 year of international cold calling experience, preferably in B2B outbound sales?
• Do you agree that the job timings for this position will align as per our campaign timings for US Shift, currently from 7pm-4am (Mon-Fri)?

Language:

• english fluently? (Required)

Location:

• Lahore (Required)

Work Location: In person