Customer Service Representative (Female )

Customer Service Representative – E-Commerce

Location:Near UMT Johar Town Lahore
Job Type: Full-Time
Shift: Morning- Monday to Friday

About the Role

We’re looking for a proactive and customer-focused Customer Service Representative to join our growing E-Commerce team. You’ll be the first point of contact for our customers — providing assistance, resolving issues, and ensuring every interaction leaves a positive impression of our brand.

Key Responsibilities

• Handle customer inquiries via calls, emails, live chat, and social media.
• Manage order processing, tracking, returns, and exchanges.
• Resolve complaints efficiently and professionally while maintaining customer satisfaction.
• Coordinate with warehouse, logistics, and sales teams to ensure smooth order fulfillment.
• Maintain updated records of customer interactions and transactions.
• Identify recurring issues and suggest improvements in processes and communication.
• Assist in managing online store listings, product updates, and FAQs when required.

Requirements

• Education: Minimum Bachelor’s degree (Business, Communication, or related field preferred).
• Experience: 1–2 years in E-Commerce or online customer support (Fresh graduates with strong communication skills are also encouraged to apply).
• Skills:
• Excellent verbal and written communication skills (English proficiency required).
• Strong problem-solving and multitasking abilities.
• Basic understanding of E-Commerce platforms and order management systems.
• Customer-eccentric mindset with patience and professionalism.

Interested Candidate Please Share your Resume 0329-4370622

Job Type: Full-time

Pay: Rs40,000.00 - Rs45,000.00 per month

Work Location: In person