Customer Services Consultant(Female)

Job Description

• Answer all customers’ telephone inquiries and feedbacks with enthusiasm and patience;
• Timely, polite and professional answers to customers’ telephone inquiries to maximize customer satisfaction;
• Report complaints and problems to the manager according to the process, and follow up the progress until they are solved;
• Make follow-up calls to customers and record the results faithfully;
• Timely convey the problems found during the follow-up calls to relevant persons, and track the results;
• Timely convey the customer’s telephone consultation to the relevant persons of the customer service center;
• Warmly greet customers who come to the customer service center and receive their mobiles;
• Hand over the mobile phone to the maintenance engineer for repair, and after the repair, complete the handover work with the customer and see him/her off;
• Receive the mobile phone mailed from the branch, and confirm the model and quantity with the sender in time;
• Record the mobile phone mailed by the branch into the customer service management system and assign it for maintenance;
• Properly package the mobile phones repaired by the maintenance engineer and mail them to the branch, and inform them by phone;
• When picking up the phone, the ringing sound shall not exceed three times;
• No vacant shift, vacant post or channeling post is allowed. If any temporary emergency, someone must be asked to replace the duty;

What do we offer?

For the right candidate, we are offering the opportunity to build a Career with a Multi-National Organization along with an attractive Salary and Benefits package.

Job Types: Full-time, Fresher

Pay: Up to Rs50,000.00 per month

Education:

• Bachelor's (Required)

Location:

• Lahore (Required)

Work Location: In person