Call Center Agents - Etihad Town

We are looking for a dedicated and customer-oriented Customer Service Executive to join our onsite team at our UK-based travel agency. The successful candidate will be responsible for managing customer interactions, handling travel bookings, resolving complaints, and ensuring exceptional service delivery in a fast-paced environment.

Key Responsibilities:

• Handle customer inquiries in person, via phone, and email professionally and efficiently.
• Assist clients with flight bookings, reissues, cancellations, refunds, and travel documentation guidance.
• Provide accurate information regarding fares, airline policies, baggage allowances, and visa requirements.
• Resolve customer complaints promptly while maintaining high service standards.
• Coordinate with airlines, suppliers, and internal departments to ensure smooth booking processes.
• Maintain accurate customer records and update CRM systems regularly.
• Achieve KPIs related to customer satisfaction, response time, and service quality.
• Upsell additional travel services where appropriate.

Requirements:

• Previous experience (1–3 years) in customer service, preferably in travel industry.
• Strong communication skills in English (spoken & written).
• Professional attitude and ability to work onsite in a team environment.
• Ability to handle pressure and manage multiple tasks efficiently.
• Basic knowledge of GDS systems (Amadeus, Galileo, or Sabre) is an advantage.
• Proficiency in MS Office and CRM tools.

Drop your resume on this whatsapp : 03219428500

Job Type: Full-time

Pay: Rs45,000.00 - Rs60,000.00 per month

Work Location: In person