Call Center and Collection Agent

Requirements

• Bilingual
• Previous experience in call center
• Knowledge about all procedures and regulations in mortgage banking industry.
• Knowledge in digital platforms used in mortgage banking.
• Excellent Interpersonal relationship
• Excellent written and verbal communication.
• Ability to multitask.
• Ability to work under pressure.
• Ability to work under minimal supervision.

Responsibilities

• Will perform the following functions: calls for past due loans, foreclosures and bankruptcy (if applicable).
• Ensure that you comply with the personnel department guidelines and the quality standards of Equity Mortgage Inc.
• Ensure compliance with the policies and procedures of Equity Mortgage Inc.
• Ensure compliance with federal and state laws and regulations applicable to a collection operation.
• Prepare and present the required management reports established for the effective control of the operation.
• It will ensure that the service quality standards are met to meet customer needs.
• Keep the portfolio frequency rate below industry standards.
• Maintain an aggressive “Loss Mitigation and Counseling” program.
• It will comply with the service contracts of the different investors.
• Ensure that customer inquiries and complaints are resolved within a reasonable time.
• Any other task required by the company.

Work Conditions

• Typical office conditions.
• Ability to remain seated for long periods and in front of a computer.
• Overtime may be required to fulfill tasks and / or goals.

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training

Work Location: In person