Call Center Associate

Job Description:
We are seeking motivated and friendly Call Center Associates to join our team. In this role, you will be the primary point of contact for our customers, handling inbound and outbound calls, providing information about products and services, and ensuring a positive customer experience. This is a great opportunity for freshers or experienced candidates who want to build a career in a professional call center environment.

Key Responsibilities:

• Handle inbound and outbound calls efficiently.
• Provide accurate information about products and services.
• Resolve customer queries and complaints promptly.
• Support lead generation and sales initiatives.
• Maintain proper documentation of calls and follow-ups.
• Work collaboratively with team members to achieve targets.

Requirements:

• Minimum education: Intermediate / Bachelor’s degree preferred.
• Excellent communication skills in [English/Local Language].
• Customer-oriented with problem-solving skills.
• Ability to work under pressure and meet performance targets.
• Basic computer skills (MS Office knowledge).
• Previous call center experience is a plus but not required.

What We Offer:

• Competitive salary with performance-based incentives.
• Friendly and supportive work environment.
• Opportunities for career growth and development.
• Comprehensive training programs.
• Recognition and rewards for excellent performance.

How to Apply:
Interested candidates can apply on Indeed with their updated CV.

Office Address:
2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, Karachi

WhatsApp Contact:
0319-5002892

Job Types: Full-time, Fresher

Pay: Rs35,000.00 - Rs45,000.00 per month

Work Location: In person