Call Center & Customer Relations Officer

Job Description:

Join our team at Al-Nasr Driving Academy! We are looking for a professional Call Center & Customer Relations Officer to handle customer inquiries, manage bookings, resolve issues, and provide exceptional service.

Responsibilities:-

• Answer incoming calls, WhatsApp messages, emails, and social media inquiries professionally and promptly.
• Explain driving courses, programs, prices, and offers clearly to potential clients.
• Convert inquiries into confirmed registrations and follow up on client status.
• Continuously follow up and resolve customer complaints, preparing regular reports on issues, actions taken, and resolution status.
• Coordinate with relevant internal departments to ensure smooth service delivery.
• Record and update all client interactions accurately in the academy’s system.
• Monitor potential clients until the registration process is fully completed.

Requirements:-

• Previous experience in Call Center or customer service.
• Excellent communication and persuasion skills.
• Proficient in using computers and Microsoft Office.
• Ability to work under pressure and achieve targets.
• Organized, proactive, and skilled in problem-solving.
• Fluent in English and Hindi.
• Arabic is an advantage.

Benefits:-

• Professional and stable work environment.
• Opportunities for career growth.

Job Type: Full-time

Pay: QAR2,000.00 - QAR2,500.00 per month