Call Center Customer Service

GENERAL DESCRIPTION OF THE JOB:

Work involves answering the telephone, taking customer orders and scheduling work to be performed by the service department. Performance of simple clerical work will also be required.

JOB ACTIVITIES:

• Ambassador and spokesperson for the company
• Acts as the spokesman for the customer, communicating to the company: what the

customer wants, when they would like it, and how they would like it done

• Communicate with the customer and answer their questions and concerns
• Assist callers in understanding their problem and communicate fee’s, method of

service, and payment options

• Utilizes scheduling priorities to schedule an appointment time
• Answers phones correctly and in a professional manner.
• Takes calls correctly using scripts and professional practice steps
• Enters all customer data in the computer
• Complete customer letters
• Maintains invoice files
• Marketing preparation (letters, invoice packets)
• Work as a team with other team members
• Understand and follow all company philosophies, policies and procedures
• Understand and follow written and verbal instructions given
• Represent the company in a professional manner
• Perform related work as assigned
• Meet company performance standards per performance reviews
• Follow all company safety rules and requirements
• Assists administration however requested
• Offers ICPO’s as needed

GENERAL QUALIFICATIONS and REQUIREMENTS:

Experience and Training, Education, Knowledge, Skills & Abilities:

• Should have experience in the area of customer service
• On the job training will be provided
• Some dispatching experience helpful, but not necessary
• High school diploma or GED
• Some knowledge of the Windows Operating system
• Basic knowledge of filing systems; including alphabetical and numerical systems

Other:

• Required to sign a Confidentiality agreement with the company
• Successfully complete all background checks, drug testing and employment screening
• Neatly groomed per dress code policy