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Call Center Customer Service Representative
The Tampa Bay Rays are looking for positive, detail-oriented, and committed individuals to join our phone customer service team within the Ticketing department. This position is responsible for resolving fan inquiries in a positive manner and providing an outstanding experience for all Rays fans while reflecting the fun and energetic atmosphere of Rays Baseball.
Call Center Customer Service Representatives will be trained on a variety of Tampa Bay Rays ticket products and gain knowledge and skills surrounding sports business operations.
Responsibilities:
- Provide customer service support for Rays fans over the phone through in-bound calls/voicemails, email, and in-person.
- Answer questions regarding tickets, promotions, the MLB Ballpark app, and Tropicana Field.
- Assist and be a resource to all fans throughout Tropicana Field.
- Ensure customer data is accurately reflected in ticketing system and CRM database.
- Assist with various special projects as needed alongside Front Office Sales & Service staff, Box Office, and Tech Team.
Qualifications:
- Customer service experience preferred.
- Experience with Microsoft Dynamics CRM and/or ProVenue Ticketing system is a plus.
- Ability to communicate effectively with fans, coworkers, supervisors and management team.
- Computer and problem-solving skills.
- Bi-lingual is a plus.
All candidates must meet the following criteria:
- This position is based out of Tropicana Field in St. Petersburg, Florida. All candidates must have local housing.
- Able to work in a high activity and heavily crowded professional sports venue.
- Must be able to work 20-30 flexible hours per week including home game evenings, weekends and holidays as needed.
- Provide at least one reference with name and phone number.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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