Call Center- Customer Service Representative (Remote)

Automated Health Systems has Customer Service Representative positions available in Providence, RI. These positions are remote.

This shift for this position is Monday to Friday from 8:00 AM - 4:30 PM with a start date of July 20th, 2026.

Responsibilities:

• Assisting individuals with information and support regarding healthcare benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.
• Meet performance metrics such as call quality, average handle time, customer satisfaction, and attendance goals.
• Resolve customer complaints and complex issues.
• Provide empathetic customer service during stressful situations.
• Demonstrate strong multitasking abilities by managing high call volumes while accurately documenting customer information, and efficiently navigating multiple computer systems, CRM software, and data entry platforms during customer interactions.

Benefits:

• Health/Dental/Vision/401(k)/Paid Time Off
• Employee Wellness Program
• Comprehensive and ongoing training
• Strong company culture with career growth opportunities
• Remote opportunities available
• Weekly payroll

Requirements:

Qualifications:

• Minimum 2 years' Customer Service experience required.
• Strong PC proficiency required.
• High School Diploma/GED required;
• Bilingual skills a plus.
• Experience in health/Insurance/human services and knowledge of Medicaid is a plus.

AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com

“The Enlightened Choice in Health Service Management”