Qureos Mentor

Automated Health Systems

<div>Automated Health Systems has Customer Service Representative positions available in Providence, RI. These positions are remote.

This shift for this position is Monday to Friday from 8:00 AM - 4:30 PM with a start date of July 20th, 2026.
Responsibilities:
<ul>
<li>Assisting individuals with information and support regarding healthcare benefits.</li>
<li>Providing accurate and consistent information.</li>
<li>Providing quality customer service and support.</li>
<li>Meet performance metrics such as call quality, average handle time, customer satisfaction, and attendance goals.</li>
<li>Resolve customer complaints and complex issues.</li>
<li>Provide empathetic customer service during stressful situations.</li>
<li>Demonstrate strong multitasking abilities by managing high call volumes while accurately documenting customer information, and efficiently navigating multiple computer systems, CRM software, and data entry platforms during customer interactions.</li>
</ul>
Benefits:
<ul>
<li>Health/Dental/Vision/401(k)/Paid Time Off</li>
<li>Employee Wellness Program</li>
<li>Comprehensive and ongoing training</li>
<li>Strong company culture with career growth opportunities</li>
<li>Remote opportunities available</li>
<li>Weekly payroll</li>
</ul>Requirements:
Qualifications:
<ul>
<li>Minimum 2 years' Customer Service experience required.</li>
<li>Strong PC proficiency required.</li>
<li>High School Diploma/GED required;</li>
<li>Bilingual skills a plus.</li>
<li>Experience in health/Insurance/human services and knowledge of Medicaid is a plus.</li>
</ul>
AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com

&ldquo;The Enlightened Choice in Health Service Management&rdquo;</div>

Call Center- Customer Service Representative (Remote)

<div>Automated Health Systems has Customer Service Representative positions available in Providence, RI. These positions are remote.

This shift for this position is Monday to Friday from 8:00 AM - 4:30 PM with a start date of July 20th, 2026.
Responsibilities:
<ul>
<li>Assisting individuals with information and support regarding healthcare benefits.</li>
<li>Providing accurate and consistent information.</li>
<li>Providing quality customer service and support.</li>
<li>Meet performance metrics such as call quality, average handle time, customer satisfaction, and attendance goals.</li>
<li>Resolve customer complaints and complex issues.</li>
<li>Provide empathetic customer service during stressful situations.</li>
<li>Demonstrate strong multitasking abilities by managing high call volumes while accurately documenting customer information, and efficiently navigating multiple computer systems, CRM software, and data entry platforms during customer interactions.</li>
</ul>
Benefits:
<ul>
<li>Health/Dental/Vision/401(k)/Paid Time Off</li>
<li>Employee Wellness Program</li>
<li>Comprehensive and ongoing training</li>
<li>Strong company culture with career growth opportunities</li>
<li>Remote opportunities available</li>
<li>Weekly payroll</li>
</ul>Requirements:
Qualifications:
<ul>
<li>Minimum 2 years' Customer Service experience required.</li>
<li>Strong PC proficiency required.</li>
<li>High School Diploma/GED required;</li>
<li>Bilingual skills a plus.</li>
<li>Experience in health/Insurance/human services and knowledge of Medicaid is a plus.</li>
</ul>
AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com

&ldquo;The Enlightened Choice in Health Service Management&rdquo; 
 
Compensation: $17</div>

<div>Automated Health Systems, a dynamic healthcare management company, is seeking a Quality / Speech Analytics Supervisor to oversee quality assurance operations and speech analytics systems within a high-volume contact center environment.

This role serves as the technical and operational lead for quality monitoring platforms, ensuring accurate data capture, system optimization, and actionable performance insights. This position is onsite at our Marlborough office.
The Quality / Speech Analytics Supervisor works closely with operations, quality assurance, and IT teams to support performance improvement, maintain system integrity, and drive data-driven decision-making across the organization.
<h2 class="jobSectionHeader">
Benefits</h2>
<ul><li>Health / Dental / Vision insurance</li>
<li>401(k)</li>
<li>Employee Wellness Program</li>
<li>Comprehensive and ongoing training</li>
<li>Strong company culture with career growth opportunities</li>
</ul><h2 class="jobSectionHeader">Responsibilities</h2>
<ul><li>Supervise quality assurance staff and oversee daily quality monitoring operations</li>
<li>Manage and optimize speech analytics and quality management platforms (e.g., Verint, Five9)</li>
<li>Ensure accurate call recording, data capture, and system integration across platforms</li>
<li>Develop and refine speech analytics categories, queries, and reporting tools</li>
<li>Monitor system performance and troubleshoot technical or operational issues</li>
<li>Collaborate with leadership to develop dashboards, scorecards, and performance reports</li>
<li>Analyze quality and speech analytics data to identify trends and improvement opportunities</li>
<li>Provide coaching and feedback to leadership and staff based on quality insights</li>
<li>Ensure compliance with quality standards, policies, and procedures</li>
<li>Support continuous improvement initiatives and operational optimization efforts</li>
<li>Assist with system updates, configuration changes, and special projects</li>
</ul>Requirements:
<h2 class="jobSectionHeader">Qualifications</h2>
<ul>
<li>Bachelor's degree in a related field required
</li>
<li>Minimum of 3 years of experience in quality assurance, speech analytics, or contact center systems administration
</li>
<li>Experience with Verint Workforce Optimization, Speech Analytics, and Five9 platforms preferred
</li>
<li>Supervisory or team leadership experience preferred
</li>
<li>Strong understanding of call center metrics and quality monitoring practices
</li>
<li>Strong analytical, problem-solving, and data interpretation skills
</li>
<li>Experience with reporting tools, dashboards, and performance analytics
</li>
<li>Strong written and verbal communication skills
</li>
<li>Proficiency with Microsoft Office applications
</li>
<li>Knowledge of healthcare, Medicaid, or public programs preferred
</li>
</ul>Automated Health Systems is an Equal Opportunity Employer.</div>

Quality/Speech Analytics Supervisor

Join Automated Health Systems and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Automated Health Systems

About Company

Call Center- Customer Service Representative (Remote)

Call Center- Customer Service Representative (Remote)

Quality/Speech Analytics Supervisor