Quality Assurance Supervisor - Call Center

Automated Health Systems is seeking a Quality Assurance Supervisor to oversee quality assurance programs and performance monitoring within operational teams.

Benefits

• Health, dental, and vision insurance
• 401(k)
• Employee wellness program
• Training and career growth opportunities

Responsibilities

• Manage quality assurance programs and monitoring activities
• Supervise QA staff and support team development
• Conduct call and process quality reviews
• Analyze performance reports and identify improvements
• Provide coaching and feedback to operational teams
• Develop quality improvement initiatives
• Ensure compliance with operational policies
• Prepare QA reports and recommendations

Requirements:

Qualifications

• Bachelor’s degree in related field required or equivalent experience
• 3+ years of quality assurance experience in a contact center environment
• Strong analytical and communication skills
• Experience with call monitoring systems and reporting tools
• Leadership experience preferred

Automated Health Systems is an Equal Opportunity Employer.

Compensation: 45K-50K