Full-Time Call Center Supervisor

Full-Time

$19+/hour

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Charlotte, NC

Join the Suite 1000 Team

Looking for a full-time call center supervisor job in Charlotte NC that blends hands-on leadership with operational impact? At Suite 1000, you’ll oversee a team of dedicated Customer Service Representatives, balancing active call support with coaching, mentorship, and quality control—all in a role built for professionals who take action, not notes.

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Pay & Benefits

• Hourly rates start at $19+, with flexibility based on experience
• Additional pay premium offered for bilingual candidates (English/Spanish)
• Paid weekly
• Health Insurance (available 1st of month following 30-days of employement)
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Employee Assitance Program (EAP)
• 2 weeks of paid-time-off 1st year (accrued evenly throughout the year and available as soon as accrued)
• Comprehensive onboarding and training—fully paid
• All workstation and supplies provided at no cost

Please don’t hesitate to apply if your current pay rate is higher than our posted minimum. We will definitely take your skill level and history of managing teams into consideration when we make a final offer. Also, an additional pay premium is available for candidates fluent in Spanish as well as English. We pay weekly.

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Role Breakdown

This role focuses on practical leadership and call center operations:

• 50%: Active call handling and support
• 25%: Coaching, mentoring, and training staff
• 25%: HR-related duties and team administration
• You’ll supervise a team of 6–8 CSRs, work closely with the Customer Service Manager, participate in leadership meetings, and liaise directly with client teams.
• No selling, telemarketing, collections, complaint lines, or shift bidding.

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Schedule

Position A: Full-time, First Shift: Monday–Friday, 8 AM–4 PM (40 hrs/week)

• Hybrid model: on-site during training (first two months); potential work-from-home thereafter, based on performance and role fit

Position B: Full-time, Third Shift: Friday Saturday Sunday 7:00pm-8:00am (39 hrs/week)

• Hybrid model: on-site during training (first two months); potential work-from-home thereafter, based on performance and role fit

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Skills and Qualifications

• Minimum 1 year of experience in phone, computer, or internet-based environments
• Must pass typing, spelling, leadership, and communication assessments, background check, drug screening, and eVerify verification
• At least 1 year of supervisory experience in a call center or customer service setting
• Typing proficiency (45+ WPM)
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong multitasking, written communication, and organizational skills
• Ability to train, coach, and motivate teams with an emphasis on quality and consistent
• Willingness to renew a COVID-19 vaccine annually unless medically exempt

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Training & Work Environment

• Paid comprehensive training program with classroom instruction, side-by-side coaching, and continuing education
• A supportive, family-oriented workplace where long tenures are the norm
• Structured scheduling—no bidding for shifts—and flexibility to swap with approval
• A focus on professional growth within a stable, protocol-driven environment

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Location

4801 Chastain Ave., Suite 100, Charlotte, NC 28217

We are located off of Woodlawn Rd. near the I-77 exit. We are within minutes of three major highways: I-77 Woodlawn Exit, I-85 Billy Graham Exit, and I-485 (off I-77 or South Blvd.). Free parking is available directly in front of our building.

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How to Inquire

Suite 1000 regularly considers candidates for this supervisory role—even when not actively hiring. If you’d like to explore this opportunity, submit your information below to be contacted when the role opens or for future consideration.