Call Center Executive

Job Summary:

We are looking for a dynamic and bilingual Call Center Executive cum Receptionist who is fluent in Arabic and English. The primary responsibility will be managing inbound and outbound calls, booking appointments, and providing excellent customer service. The role also includes front-desk duties such as greeting clients and handling administrative tasks when needed.

Key Responsibilities:

Call Center Duties (Primary Role):

• Handle inbound and outbound calls in a courteous and professional manner.
• Provide accurate information about services, promotions, and appointments.
• Record client inquiries, complaints, and feedback in the CRM system.
• Schedule appointments and follow up on reminders or missed bookings.
• Maintain high levels of customer satisfaction through effective communication.
• Meet KPIs such as call volume, response time, and customer feedback.

Reception Duties (Secondary Role):

• Welcome visitors and clients at the front desk.
• Manage walk-in appointments and coordinate with internal teams.
• Answer and route calls to relevant departments or personnel.
• Maintain a clean and organized reception area.
• Handle daily mail, couriers, and front-office documentation.

Requirements:

• Fluent in Arabic and English (spoken and written).
• Proven experience in a call center, customer service, or receptionist role.
• Excellent phone etiquette and interpersonal skills.
• Ability to multitask and manage time efficiently.
• Familiarity with CRM software and Microsoft Office tools.
• Positive attitude, professional appearance, and customer-first approach.
• High school diploma or equivalent; additional certification in customer service is a plus.

Job Type: Full-time

Work Location: In person