Call Center Executive (Arabic Speaking - Female Auto Care Experience Required)

Call Center Executive (Arabic Speaking - Female Auto Care Experience Required)

Location: UAE

Salary: Negotiable

Benefits: As per company policy and UAE labor law

About the Role

We are looking to hire a professional and customer-focused Arabic-speaking female Call Center Executive with auto care or automotive service experience. The ideal candidate will handle customer inquiries, bookings, and follow-ups while providing excellent service to clients seeking automotive services.

Key Responsibilities

• Handle incoming and outgoing calls related to automotive services such as maintenance, detailing, PPF, repairs, and bookings
• Respond to customer inquiries professionally in Arabic and English
• Schedule service appointments and coordinate with workshop/service teams
• Follow up with customers regarding quotations, approvals, and service updates
• Maintain accurate records of calls, leads, and customer interactions
• Assist with WhatsApp and online inquiries
• Resolve customer concerns and ensure high customer satisfaction

Requirements & Qualifications

• Female candidate fluent in Arabic and English
• Experience in auto care, automotive workshop, or car service center is required
• Strong communication and customer handling skills
• Good understanding of automotive services and terminology
• Ability to multitask in a fast-paced environment
• Basic computer skills and familiarity with CRM systems is an advantage
• UAE experience preferred

Why Join Us?

• Work in a professional automotive environment
• Opportunity to grow with a dynamic team
• Supportive workplace with career development opportunities

Skills

Desired Skills - Call Center Executive (Arabic Speaking Auto Care)

• Excellent verbal communication skills in Arabic and English with a clear and professional tone
• Strong customer service mindset with the ability to handle different customer personalities calmly
• Good understanding of automotive services such as maintenance, repairs, detailing, PPF, tint, and bookings
• Ability to manage high call volumes and multitask efficiently
• Strong listening skills to accurately understand customer needs and concerns
• Appointment scheduling and coordination skills with workshop/service teams
• Problem-solving ability and confidence in handling complaints or escalations
• Attention to detail in recording customer information and service requests
• Familiarity with CRM systems, WhatsApp Business, and basic computer applications
• Sales awareness - ability to upsell or recommend relevant services when appropriate
• Time management and organizational skills
• Positive attitude, patience, and professionalism under pressure
• Team collaboration skills to work closely with service advisors and operations staff