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Call Center Executive-Support

ABOUT US

Rehlat is a brand that believes in a world without borders. Rehlat was started by creating the simplest, most seamless travel planning and management experience in the Middle East; and we are on a quest to continue removing barriers to travel, here at home and abroad.

Our Team

PRODUCT

Innovative & problem solving is the life force of our product team. Obsessed with solving traveler’s needs, they ensure the right product is developed for best user experience.

DEVELOPMENT & DESIGN

Be a part of the team that takes pride in creating the next-generation of app, products, systems and services to make travel simple and fun.

MARKETING

Change is constant. The marketing team thrives in a fast-paced environment, continually looking for new and compelling ways to connect with people and make their travel simple and in the budget.

BUSINESS & GROWTH

We are growing, and our highly creative problem-solvers across HR, Finance, & Operations ensure that by building great relationships and cracking the complex.

Career & Culture

We build first-class technology enabled travel products that are impeccable & captivating.
We dream and we build the ideas into products.

Passion fueled with entrepreneurship drives us to grow and strive to do better, bigger,
and huge is what we believe and grown happens automatically.

We believe in winning and team spirit is what we breathe , Every team member is nurtured and appreciated.

Call Center Executive

Support(Cairo, Egypt)

Job Description:

Receive inbound calls for International & Domestic Air, Hotel booking inquiries from customers
Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.
Identifying and assessing customers’ needs to achieve satisfaction.
Make sure that all customers issues are handled.
Provide accurate, valid and complete information by using the right methods/tools.
Follow up (Call and Email) with customers in case of pending/escalated issues.
Communicate clearly and effectively with customers
Ability to multi-task, prioritize, and manage time effectively

Skills:

Minimum of 6 months to 1-year experience in customer care
Immediate joiners are preferable.
Excellent communication and presentation skills
Excellent English
Customer orientation and ability to adapt/respond to different types of characters

Share your updated cv to hr@rehlat.com

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