Call Center Floor Manager

We are looking for a Call Center Floor Manager to oversee and drive performance for a fast-growing energy sales operation based in North Miami.

This is a hands-on leadership role for someone who knows how to manage people, push production, and keep energy high on the floor.

What You’ll Do

• Manage daily operations of the call center floor
• Monitor agent performance, KPIs, and call quality
• Coach, train, and motivate agents to hit and exceed targets
• Work closely with leadership to improve scripts and conversion rates
• Ensure discipline, structure, and high energy throughout the day
• Track performance metrics and report on team output

What We’re Looking For

• Prior experience managing a call center or sales floor
• Strong leadership presence — you can command a room
• Performance-driven mindset (you care about numbers)
• Experience with outbound dialing and sales environments
• Ability to train, coach, and hold people accountable
• Organized, proactive, and solution-oriented

Compensation

• Base salary starting at $60,000/year
• Override on all agent production (uncapped earning potential)

Location

• In-office position in North Miami, FL

If you know how to run a floor, drive results, and build a winning team — we want to talk.

Pay: From $60,000.00 per year

Work Location: In person