Call Center Manager

responsible for staff in a call center, who they train, hire, monitor, and motivate. Their job is to make sure that the teams they oversee meet their company’s goals and provide sufficient customer support

is a blend of analytics, team management, and human resource duties. develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met. The main goal is productivity and efficiency, and managers must work with call center representatives. providing extra support and training, or developing new processes.

the person in this role strives to look at the big picture and spot potential improvements as they come. Since they’re in charge of a company’s efficiency, they have to be able to look intuitively at their team to catch potential problems before they arise.

performance goals include maintaining strong relationships within their team of agents and challenging existing business practices to find more effective ways to meet objectives.

Education Requirements

• Bachelor’s degree
• 6 years of related experience
• Familiarity with telemarketing software

Job Type: Full-time