Call Center Manager

Introduction

Do you have the career opportunities as a(an) Clinic Manager Non Licensed you want with your current employer? We have an exciting opportunity for you to join Texas Back Institute which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Texas Back Institute offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Clinic Manager Non Licensed where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

Job Summary and Qualifications

Overall Description: The Call Center Supervisor is the primary point of contact for new and existing patients seeking to schedule appointments with our providers.

Responsibilities include:

• Supervise a team of 9 call center specialists to ensure productivity, quality, customer service, and compliance with policy requirements
• Answer calls, schedule appointments, respond to medical records requests, etc.
• Provide direction to team members and serve as an internal subject-matter-expert to meet service level expectations
• Implement and oversee the professional development of team to identify technical and training needs
• Analyze tasks and work volumes to provide planning and recommendations on staffing, assignments, and different projects
• Assist in creating, implementing, and updating standard operating procedures, performance improvement plans, and supporting special projects as needed
• Collaborate with other department leaders and providers to ensure performance standards and expectations of the team are met
• Assist in hiring and onboarding new hires
• Prepare annual performance evaluation and feedback/coaching year round to team

• Competencies

  • Maintain a positive attitude at all times. Always strive to find or be the solution for the customer.
  • Present a professional image.
  • Demonstrates exemplary customer service skills for both internal and external customers.
  • Ability to relate effectively with others with demonstrated understanding of how to approach or respond to individuals based on their personal style and needs.

What Qualifications you will need:

EDUCATION:

• Graduate from a recognized training facility for medical assistants, and course-work in health care office management are preferred.

• 
  Additional appropriate experience as a Medical Assistant may be substituted for the education requirement.
  

EXPERIENCE:

• 
  Minimum of two years of experience in a medical office, acute care or clinical outpatient setting is required. A minimum of one-year previous supervisory experience in a medical office, acute care or outpatient setting is required.

CERTIFICATION/LICENSE:

• No license requirements

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Clinic Manager Non Licensed opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.