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Super Bytes

Super Bytes is seeking a highly motivated and experienced Call Center Manager to join our growing team in Dubai, United Arab Emirates. This is a full-time position offering a competitive salary ranging from 4000 AED to 6000 AED. As Call Center Manager, you will be responsible for overseeing the daily operations of our call center, ensuring high-quality customer service, and driving team performance to meet key business objectives. You will lead and motivate a team of customer service representatives, implement best practices, and contribute to a positive and productive work environment. Responsibilities: * Manage and oversee the daily operations of the call center, ensuring adherence to company policies and procedures. * Lead, motivate, and coach a team of customer service representatives to achieve performance targets and deliver exceptional customer service. * Monitor call quality, provide feedback, and implement training programmes to enhance agent skills and knowledge. * Develop and implement strategies to improve customer satisfaction, reduce call handling times, and optimise call center efficiency. * Analyse call center data, identify trends, and recommend solutions to improve processes and performance. * Prepare reports and presentations on call center performance metrics for management review. * Handle escalated customer inquiries and complaints, providing timely and effective resolutions. * Ensure adherence to service level agreements and key performance indicators. * Stay up-to-date on industry best practices and implement innovative solutions to enhance call center operations. * Contribute to a positive and supportive work environment that fosters teamwork and employee engagement. Qualifications: * Proven experience in a call center management role, preferably within a similar industry. * Strong leadership, communication, and interpersonal skills with the ability to motivate and inspire a team. * Excellent customer service skills and a commitment to providing a positive customer experience. * Proficiency in call center technologies and software applications. * Strong analytical and problem-solving skills with the ability to identify areas for improvement and implement effective solutions. * Excellent organisational and time management skills. * Ability to work under pressure and handle multiple priorities effectively. * Bachelor's degree in a related field is preferred.

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Call Center Manager

Join Super Bytes and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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