Call Center Officer

Abdul Latif Jameel United Finance Company is a closed joint stock company licensed by the Saudi Central Bank (SAMA) to operate in financial leasing, productive assets financing, consumer products financing, and real estate financing. We provide a wide range of financing options for individuals and SMEs, including cash financing, all types of cars, heavy equipment, household and electronic appliances, as well as real estate financing. Our offerings are delivered through various Shariah-compliant financial solutions such as financial leasing, Murabaha, and Tawarruq, accessible via our widespread branch network across the Kingdom. We are committed to supporting entrepreneurs through Bab Rizq Jameel Financing programs and strive to be the leading financing destination for small and medium enterprises.

Job Purpose

To receive and manage customer calls for various purposes, including inquiries and complaints, ensuring a smooth and satisfactory resolution.

Key Responsibilities

• Take ownership of customer issues and follow through to resolution, adhering to service quality indicators.
• Handle daily inbound calls, register complaints, and forward them to the appropriate departments.
• Respond to customer inquiries with clarity and professionalism.
• Manage call durations efficiently while maintaining service quality.
• Provide high-quality service that meets customer needs and enhances satisfaction.

Qualifications

• Bachelor's degree in Business Administration or a related field.
• 0-2 years of experience in a customer service or call center role.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Commitment to delivering excellent customer service.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Financial Services, Insurance, and Telecommunications

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