Call Center Operations Manager

The Call Center Operations Manager works with and directs employees regarding their position responsibilities. The Operations Manager will supervise the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed. They will perform tasks to assure project and program service level requirements and goals are met, while evaluating key performance indicators to identify training needs and development opportunities.

• Bachelor’s degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• Ability to work effectively in a fast paced and dynamic environment.
• Strong organizational and time management skills.
• Successfully pass pre-employment (post offer) background check.