Call Center Operator - Real Estate

Job Title: Real Estate Call Center Agent

Location: Abu Dhabi, UAE

Job Type: Full-Time

About the Role:

We are a dynamic and growing real estate company based in Abu Dhabi, seeking a proactive and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and supporting the sales and leasing teams by generating and qualifying leads.

Key Responsibilities:

• Handle incoming calls and respond to customer inquiries professionally and promptly
• Make outbound calls to potential clients for lead generation and follow-ups
• Understand client requirements and provide relevant property options
• Schedule appointments for property viewings and coordinate with sales/leasing agents
• Maintain an up-to-date knowledge of company listings, promotions, and policies
• Update CRM systems with client information, feedback, and follow-up actions
• Meet or exceed monthly performance and lead targets
• Handle client complaints or issues, escalating complex matters when necessary
• Provide administrative support to the sales and leasing team as required

Requirements:

• Proven experience in a call center, telemarketing, or customer service role (real estate experience is a plus)
• Excellent communication skills in English (Arabic is a strong advantage)
• Strong interpersonal skills and a customer-centric approach
• Ability to work under pressure and meet targets
• Proficiency in using CRM systems and Microsoft Office Suite
• Positive attitude, team spirit, and willingness to learn
• UAE experience preferred

What We Offer:

• Competitive salary + incentive structure
• Ongoing training and career development opportunities
• Friendly and professional working environment
• Opportunity to grow within a fast-paced real estate company