Call Center / Patient Coordinator – Aesthetic Clinic

We are looking for a professional and customer-focused Call Center / Patient Coordinator to join our aesthetic clinic in Dubai. The ideal candidate will manage patient inquiries, schedule appointments, and provide exceptional customer service to ensure a smooth and positive patient experience.

Key Responsibilities:

• Handle incoming and outgoing calls, WhatsApp messages, and online inquiries from patients.
• Schedule, confirm, and manage patient appointments efficiently.
• Provide accurate information about aesthetic treatments, services, and clinic procedures.
• Coordinate patient appointments with doctors and clinical staff.
• Follow up with patients regarding appointments, treatments, and post-procedure care.
• Maintain patient records and update information in the clinic management system.
• Manage patient concerns or complaints in a professional and timely manner.
• Support clinic promotions, campaigns, and marketing activities by contacting potential patients.
• Ensure a high level of patient satisfaction and service quality.

Qualifications & Requirements:

• Minimum 2 years of experience in a call center or patient coordination role in the UAE (preferably in an aesthetic or medical clinic).
• Excellent communication skills in English (Arabic or other languages is an advantage).
• Strong customer service and interpersonal skills.
• Ability to handle high call volumes and multitask in a fast-paced environment.
• Familiarity with aesthetic treatments and cosmetic procedures is preferred.
• Good computer skills and experience with CRM or clinic management systems.

Skills:

• Strong communication and listening skills
• Professional phone etiquette
• Organizational and time-management skills
• Ability to build rapport with patients

Job Type: Full-time