Call Center Rep I or II (Full-time)

Description:

PAY GRADE: 19N, 20N

PAY RANGE: $19.07 - $31.88/hour

DEPARTMENT: Branch Operations

Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards.

The ideal candidate will have a positive attitude, great member service/sales skills and previous experience in the financial industry.

Responsibilities of the position include:

• Efficiently and accurately process transactions and records information
• Research and resolve members concerns
• Use active listening skills to develop a rapport with members in order to provide outstanding service
• Ensure that all interactions with members and prospective members are handled professionally and accurately.
• Maintain knowledgeable of credit union products and services

Requirements:

Requirements of the position include:

• A positive, upbeat attitude that affects members and teammates alike
• Ability to meet service levels & response time objectives of phone calls, emails, and other communication methods.
• Previous customer service experience
• Desire to provide outstanding member service
• Ability to respond and assist customers with inquiries and/or problem resolution
• Ability to work effectively as a team member
• Strong communication and active listening skills
• Dependable (arrive to work on time as scheduled)
• Spanish speaking a plus
• Available to work between the hours of 6:30 a.m. to 7:15 p.m. and Saturdays between 8:30 a.m. to 1:15 p.m.