Call center repersentative

We are seeking a temporary-to-hire customer-focused Call Center Representative to join a financial services company in Chicago. In this role, you will handle a high volume of inbound calls from customers regarding account inquiries, financial products, transactions, and general support. The ideal candidate thrives in a fast-paced, metrics-driven environment, is detail-oriented, empathetic, and committed to delivering exceptional service while maintaining compliance with financial regulations and company policies.

Key Responsibilities

• Answer a high volume of inbound calls daily (up to 80 calls per day) in a timely and professional manner
• Assist customers with account inquiries, balance information, transactions, and product details
• Provide clear explanations of financial products and services
• Troubleshoot and resolve customer issues accurately and efficiently
• Document all customer interactions in CRM systems according to company standards
• Meet or exceed established performance metrics

Performance Expectations

This is a metrics-driven role. Representatives will be measured on:

• Availability (adherence to schedule and time on queue)
• Quality assurance scores (call monitoring and compliance standards)
• Call resolution time (efficiency and effectiveness in resolving customer inquiries)
  

Desired Skills and Experience

Required Qualifications
* High school diploma or equivalent (Associate's or Bachelor's degree preferred)
* 1+ years of customer service experience (call center or financial services preferred)
* Bi-lingual Spanish is a huge plus
* Strong verbal communication and active listening skills
* Proficiency in CRM software and Microsoft Office
* Ability to multitask and navigate multiple systems simultaneously
* Availability to work two Saturdays per month

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future (TM)