Call Center Representative

Location: South Holland IL
Position: Full-Time (40 hours per week)
Department: Sales

About Us:
Payroc is a leading provider of cutting-edge payment processing solutions. We help businesses of all sizes streamline their operations, enhance customer experience, and boost their bottom line. We are looking for motivated and result-driven individuals to join our dynamic sales team.

Job Summary:
As a Merchant Services Appointment Setter, you will be the first point of contact for potential clients. Your primary responsibility is to generate qualified sales appointments for our outside sales representatives by proactively reaching out to business owners via the phone. This is a high-energy role perfect for someone who enjoys communicating, is resilient, and is driven by goals and incentives.

Key Responsibilities:

• Make a high volume of outbound calls (100+ per day) to prospective merchants from a provided lead list.
• Effectively introduce our merchant services and identify the prospect's current payment processing needs and pain points.
• Engage business owners and decision-makers in meaningful conversations to generate interest.
• Schedule qualified, confirmed appointments for our outside sales team using our CRM system.
• Maintain accurate and up-to-date records of all call activities and customer interactions.
• Meet and exceed daily, weekly, and monthly targets for appointments set.
• Stay current on product knowledge, industry trends, and competitive offerings.
• Perform follow-up calls to reconfirm appointments as needed.

Required Skills and Qualifications:

• High school diploma or equivalent required.
• Proven experience in telemarketing, call center, or outbound sales environment.
• Excellent verbal communication and active listening skills.
• Strong, persuasive phone presence with a clear and professional tone.
• Ability to handle rejection and maintain a positive, persistent attitude.
• Basic computer proficiency and experience with CRM software (e.g., Salesforce, HubSpot) is a plus.
• Highly organized with strong time management skills.
• Self-motivated and able to work effectively both independently and as part of a team.

Preferred Qualifications:

• Previous experience in appointment setting, lead generation, or sales within the merchant services, financial services, or B2B industry.
• Bilingual skills are a plus.

Work Schedule & Compensation:

• Schedule: Full-Time, 40 hours per week. Monday-Friday, 8-hour shift 8:30 AM and 5pm
• Compensation: This position offers a competitive hourly base wage plus an uncapped performance-based bonus/commission structure. Total compensation is directly tied to the number of qualified candidates set.

What We Offer:

• Comprehensive benefits package (Health, Dental, Vision, 401(k) with company match).
• Paid time off and holiday pay.
• Intensive initial training and ongoing coaching and development.
• A vibrant, supportive, and collaborative team environment.
• Clear career path opportunities for advancement