Call Center Agent

Job Title: Call Center Agent (Arabic Speaking)

Location: Qatar
Department: Sales & Customer Service

Job Purpose

To handle incoming and outgoing calls, provide accurate information about driving courses, assist in student registrations, and ensure excellent customer service to Arabic-speaking clients.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries in Arabic.
• Provide detailed information on driving courses, packages, fees, and schedules.
• Register students and update their details in the system.
• Handle complaints, resolve issues, or escalate to the relevant department.
• Make outbound calls for follow-ups, reminders, and promotional offers.
• Maintain records of conversations and ensure accurate data entry.
• Work closely with the sales and operations team to ensure smooth coordination.
• Meet daily/weekly targets for calls and registrations.

Requirements

• Language: Fluent in Arabic (mandatory), basic English preferred.
• Previous experience in call center, telemarketing, or customer service (preferred).
• Good communication and problem-solving skills.
• Basic computer knowledge (MS Office, CRM systems).
• Ability to work under pressure and handle multiple calls.
• Positive attitude, patience, and strong customer service orientation.

Job Type: Full-time

Pay: QAR2,000.00 - QAR2,500.00 per month