Call Center Representative

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are looking for a Call Center Lead-Setter who fits our company culture, is innovative, has integrity, and will help us continue our reputation of above and beyond customer service and quality work.

Call Center Lead-Setter Qualifications:

• High School diploma or equivalency, required
• 1 (+) year(s) of sales and appointment setting experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands, preferred.
• A passion for customer service and working as a team.
• Effective interpersonal communication, time management, and organizational skills.
• Directed decision-making, problem-solving, and adaptability to challenges.

Call Center Lead-Setter Responsibilities:

• Attend goal-setting meetings with management and team.
• Operate a multi-line phone system and transfer call to the appropriate extension.
• Review daily call cues to verify appointment confirmations and leads.
• Coordinate all schedules of Remodel Design Associates and Solar Sales Consultants.
• Cover the Front Desk with walk-in traffic and events as needed.

Pay: $18.00-$20.00/hr. plus bonuses.

Benefits:

• 401(k) profit-sharing retirement plan
• Dental insurance
• Employee discount
• Medical insurance
• Mileage reimbursement
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Full-time 32-40 hours per week on-site, .5-1-hour lunch, non-exempt.
• Monday-Friday (8:30pm-5:00pm).
• Rotating Saturday (9:30am-3:00pm)

Application Question(s):

• Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
• Are you authorized to work in the U.S.?

If you feel you are the right fit for this position, apply here or in-person at our Design Center or Marketplace: https://poulindesigncenter.com/careers/

Job Types: Full-time, Part-time

Projected Total Compensation: $20.00 - $22.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person