Call Center Representative

QUALIFICATIONS:

ATLEAST 5-YEARS OF EXPERIENCE AS CALL CENTER REPRESENTATIVE IN A CLINIC/HOSPITAL

ENGLISH AND ARABIC SPEAKING

JOB DESCRIPTION:

• Answer and manage a high volume of inbound/outbounds calls and messages in a courteous and timely manner
• Provide accurate information regarding clinic services, operating hours, locations, and medical procedures.
• Keep a comprehensive record of all calls and/or conversations in the organization’s call center data
• Schedule, reschedule, and cancel patient appointments using the clinic’s electronic medical records (EMR) or scheduling system.
• Confirm patient details and ensure proper documentation for all appointments
• Other duties and responsibilities will be discussed during the interview

Job Type: Full-time

Language:

• Arabic (Required)

Job Type: Full-time

Pay: From AED3,500.00 per month

Experience:

• CALL CENTER REPRESENTATIVE: 5 years (Preferred)