Call Center Representative

Job Description:

About the Role:

3DM Solutions is seeking a Call Center Representative who is enthusiastic, patient, and has excellent English communication skills. The ideal candidate can work under pressure, stay calm with clients, and provide outstanding support to ensure a positive customer experience.

Responsibilities:

• Handle customer inquiries via phone, email, and chat professionally.
• Provide accurate information about products, services, and company processes.
• Resolve customer issues efficiently while maintaining a calm and positive attitude.
• Maintain detailed records of customer interactions in the CRM system.
• Coordinate with internal teams to ensure timely resolution of client concerns.

Requirements:

• Excellent English communication skills (both written and verbal).
• Ability to work under pressure and manage stressful situations effectively.
• Ability to stay calm, patient, and professional with clients at all times.
• Basic computer literacy and familiarity with customer support tools/CRM systems.
• Strong problem-solving, multitasking, and interpersonal skills.

Benefits:

• Supportive and collaborative work environment.
• Opportunities for professional growth and development.

Job Type: Full-time

Pay: Rs30,000.00 - Rs50,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Call Center Representative: 1 year (Preferred)

Location:

• Karachi (Required)

Work Location: In person