Executive Import Customer Service & Documentation

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organization driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change. Do you recognize yourself? Then come work with us and be part of MSC’s family.

Job Summary:

We are looking for an experienced and detail-oriented professional to join our team as an Executive – Import Customer Services & Documentation .

Job Responsibilities:

• Prepare and send invoices to customers in a timely and accurate manner.
• Respond to customer inquiries over the phone and via email in a professional and timely manner.
• Address customer requests and concerns effectively, working collaboratively with the CS team to find solutions that align with company policies while maintaining customer satisfaction.
• Maintain and update customer records in the system including creation of customer codes, and modification of existing details, ensuring data accuracy and completeness.
• Coordination with internal teams such as commercial, finance, Customer counter and Logistics department to ensure smooth customer operations and a consistent service experience.

Additional Responsibilities:

• Manage other import Customer services related tasks and associated responsibilities, ensuring smooth handling of all relevant matters.
• Provide backup support to the refund desk, assisting with processing and customer inquiries related to refunds.
• Work closely with the Customer Service, Documentation and Counter team to resolve customer issues efficiently, ensuring timely follow-up and resolution.

Qualifications:

• Experience: Minimum of 1-3 years of experience in a customer services role, preferably within the service industry.
• Education: Bachelor’s degree in Business Administration, Management, or a related field.

Skills:

• Sound knowledge of Import procedures and the cargo clearance process.
• Strong interpersonal and communication skills
• MS Office proficiency (Excel, Word, outlook)
• Empathy and patience when dealing with customers.
• Multitasking and able to perform under pressure with tight deadlines.
• Ability to work independently and as part of a team.
• Customer-focused mindset

Working Conditions

• Full-time position.
• Ability to work in a dynamic environment.

How to Apply:

Interested candidates are invited to submit their resume via LinkedIn Job Post. Thank you for your interest in the " Executive - Import CS & Documentation" position at MSC Mediterranean Shipping Company .

Deadline to Apply: 10th November 2025

Please be aware that submitting your resume or application for the " Executive - Import CS & Documentation" position at MSC Mediterranean Shipping Company does not guarantee an interview or employment. All applications will be reviewed, but only candidates who meet the specific qualifications and experience requirements will be contacted for further consideration in the selection process.

Due to the high volume of applications, we regret that we may not be able to respond to each applicant individually. If you do not hear from us within two weeks of your application, please assume that your application has not been selected for further consideration. We appreciate your understanding and wish you success in your job search.

MSC Mediterranean Shipping Company is an equal opportunity employer and values diversity. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, disability, or age.