Call Center Representative

ManpowerGroup Middle East is hiring on behalf of our client, a leading organization in Dubai, for a Call Center Specialist to deliver exceptional customer service and support.

Role Overview:

The Call Center Specialist will act as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will be skilled in communication, problem-solving, and maintaining high standards of service in a fast-paced environment.

Key Responsibilities:

• Respond to inbound customer calls, emails, and chats in a professional and timely manner.
• Address customer inquiries, complaints, and requests with accuracy and efficiency.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate teams while ensuring follow-up and resolution.
• Provide product or service information to customers as required.
• Monitor call metrics and contribute to team performance targets.
• Support continuous improvement initiatives by providing feedback on customer trends and service processes.

Qualifications:

• Minimum 1-3 years of experience in a call center or customer service role.
• Excellent verbal and written communication skills in English; Arabic is an advantage.
• Strong problem-solving and interpersonal skills.
• Ability to work in a fast-paced, high-volume environment.
• Proficiency in Microsoft Office and CRM tools.

Skills:

• Customer Service & Support
• Communication & Interpersonal Skills
• Issue Resolution & Escalation
• CRM & Data Entry
• Multitasking & Time Management