Call Center Representative

Job Title: Call Center Representative

Reports To: Director

Location(s): The Vascular Experts- Shelton

Pay Status: Full Time / Hourly Non-Exempt

Position Summary:

Incumbent consistently provides courteous, informative and professional service and responsiveness to all calls from patients, family members or other callers. Schedules appointments for callers as required.

Principal Duties & Responsibilities:

Answers multi phone lines, greets all callers politely and quickly determines the needs of the caller.

Schedules appointments for callers with the appropriate physician or provider.

Uses mail/e-mail/faxes to deliver paperwork to all new patients of the practice

Introduces patients to our patient portal and its associated functions.

Accurately documents all necessary patient information into the appointment notes.

Promptly notifies the appropriate staff/physicians of any emergency calls from a hospital, facility, physician and/or patient.

Retrieves messages from the patient portal and responds to them in a timely manner.

Directs phones calls that require assistance from office personnel to appropriate office staff.

Performs other related duties as assigned by direct manager or other authorized manager of TVE.

Required Experience, Education & Licensure:

Incumbent must possess a minimum education of a High School Diploma (or GED), with a minimum of two (2) years of prior experience in a customer service call center or a receptionist position. Must demonstrate effective communication skills and the ability to interact tactfully with a variety of callers and the ability to independently schedule appointments or resolve patient/family member questions.

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